Never Miss a Critical Alert
Intelligent incident management that ensures the right people are notified at the right time.The Problem
Modern infrastructure generates thousands of alerts. Without proper management:Alert Fatigue
Teams become desensitized to constant notifications and miss critical issues
Slow Response
Finding the right person to respond wastes precious minutes during outages
Coverage Gaps
Unclear on-call schedules lead to incidents with no responder
The Solution
EasyContact is the bridge between your monitoring tools and your response team.Alert Fired
Your monitoring tools detect an issue and send an alert — takes seconds
Intelligent Routing
EasyContact evaluates rules and finds the right escalation policy
Immediate Notification
The on-call responder is notified via Call, SMS, or Push
Minimal Downtime
Incident is acknowledged and resolved quickly
Key Benefits
Reduce Mean Time to Resolution (MTTR)
Reduce Mean Time to Resolution (MTTR)
Cut your response time by up to 70%
- Alerts reach the right person immediately, not after multiple escalations
- On-call schedules ensure someone is always available
- Multi-channel notifications (call, SMS, push) guarantee delivery
- Automatic escalation if the first responder doesn’t acknowledge
“Before EasyContact, it took us 15+ minutes to get someone on an incident. Now it’s under 2 minutes.” — Platform Engineering Lead
Eliminate Alert Fatigue
Eliminate Alert Fatigue
Focus on what matters
- Suppress noisy alerts from non-production environments
- Deduplicate related alerts into single incidents
- Set intelligent thresholds with alert rules
- Route low-priority alerts to async channels (email) instead of calls
“We reduced our actionable alerts by 60% without missing a single critical issue.” — SRE Manager
Ensure 24/7 Coverage
Ensure 24/7 Coverage
Never leave incidents unattended
- Flexible rotation schedules (daily, weekly, custom)
- Multi-layer coverage for primary and backup
- Temporary overrides for vacations and sick days
- Gap detection warns you before coverage lapses
“Our on-call scheduling used to be a spreadsheet nightmare. Now it runs itself.” — DevOps Director
Connect Your Existing Stack
Connect Your Existing Stack
Works with tools you already use
- Native integrations with Zabbix, Prometheus, Grafana, Datadog, Dynatrace, AppDynamics, New Relic
- Custom webhook support for any HTTP-capable tool
- Outbound webhooks to Slack, Teams, Discord, and more
- No vendor lock-in — your data stays portable
“We integrated our entire monitoring stack in a single afternoon.” — Infrastructure Architect
Feature Highlights
Intelligent Alert Routing
Not all alerts are equal. Route them intelligently based on:| Criteria | Example |
|---|---|
| Severity | Critical → Call, Warning → Email |
| Service | Database alerts → DBA team |
| Environment | Production → 24/7 policy, Staging → Business hours |
| Customer | Premium tier → VIP support |
| Region | EU alerts → EU team, US alerts → US team |
Multi-Level Escalation
1
Level 1: Primary On-Call
Immediate notification via Call + SMS + PushWait 5 minutes for acknowledgment
2
Level 2: Secondary On-Call
Notify backup responder with same urgencyWait 5 minutes for acknowledgment
3
Level 3: Team Lead
Escalate to managementWait 10 minutes for acknowledgment
4
Level 4: Full Team
Notify entire team in parallelRepeat cycle if still unacknowledged
Flexible On-Call Schedules
- Simple Rotation
- Follow-the-Sun
- Multi-Layer
Weekly rotation through team members:
| Week | On-Call |
|---|---|
| Week 1 | Alice |
| Week 2 | Bob |
| Week 3 | Carol |
| Week 4 | Alice (repeat) |
Rich Notifications
Voice Calls
- Text-to-speech incident details
- Press 1 to acknowledge, 2 for more info
- Automatic retry on no answer
- Voicemail fallback
SMS
- Instant delivery worldwide
- Reply to acknowledge
- Link to incident details
- Delivery confirmation
Push Notifications
- Mobile app alerts
- Rich content with actions
- Acknowledge from notification
- Works offline (queued)
Webhooks
- Slack, Teams, Discord
- Custom HTTP endpoints
- Full payload customization
- Template variables
Comparison
| Capability | EasyContact | Basic Alerting | Email Only |
|---|---|---|---|
| Multi-channel notifications | Call, SMS, Email, Push, Webhooks | Email, Webhook | Email only |
| On-call scheduling | Full rotation management | Manual assignment | None |
| Escalation policies | Multi-level with retries | Single level | None |
| Alert routing | Intelligent rule-based | Static assignment | Broadcast to all |
| Integration support | 8+ native + custom | 1-2 tools | Native only |
| Setup time | Minutes | Hours | Built-in |
Use Cases
SRE / Platform Engineering
SRE / Platform Engineering
Challenge: Managing alerts from Kubernetes, cloud infrastructure, and dozens of microservicesSolution:
- Connect Prometheus, Grafana, and cloud provider alerts
- Route by namespace, cluster, or service
- Build follow-the-sun schedules for global teams
- Suppress known issues during maintenance windows
DevOps / Infrastructure
DevOps / Infrastructure
Challenge: Ensuring critical infrastructure alerts don’t get lost in the noiseSolution:
- Integrate Zabbix, Datadog, or custom monitoring
- Escalate database and network alerts to specialists
- Set up dedicated on-call rotations per infrastructure domain
- Auto-resolve transient issues with alert rules
MSP / Managed Services
MSP / Managed Services
Challenge: Managing incidents for multiple customers with different SLAsSolution:
- Create customer-specific escalation policies
- Route by customer tag to dedicated support teams
- Use initial delay for flapping alerts
- Send webhook notifications to customer portals
Enterprise IT
Enterprise IT
Challenge: Coordinating incident response across multiple teams and time zonesSolution:
- Centralize alerts from all monitoring tools
- Define clear escalation paths per application
- Integrate with ITSM tools via webhooks
- Maintain audit trails for compliance
Security & Compliance
Data Protection
- End-to-end encryption in transit
- Data encrypted at rest
- EU data residency options
- Regular security audits
Access Control
- Role-based permissions
- Two-factor authentication
- SSO integration (SAML/OIDC)
- Audit logging
Compliance
- SOC 2 Type II
- GDPR compliant
- ISO 27001
- HIPAA ready
Reliability
- 99.99% uptime SLA
- Multi-region deployment
- Automatic failover
- 24/7 monitoring
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