Skip to main content

​
Overview

Teams are the foundation of your incident response structure. By grouping responders into teams, you can efficiently manage on-call rotations, assign incidents, and configure escalation policies. Teams make it easy to notify the right people when incidents occur.

Organized Response

Group responders by function, expertise, or responsibility area

Escalation Ready

Use teams as targets in escalation policies for group notifications

​
Why Use Teams?

Route incidents to the right group of people automatically:
  • By Service — Database Team, API Team, Frontend Team
  • By Region — EMEA Support, APAC Support, Americas Support
  • By Expertise — Security Team, Performance Team, Infrastructure Team
When an incident is assigned to a team, all members can see and respond to it.

​
Viewing Teams

The Teams page displays all teams in your organization:
ColumnDescription
TeamTeam name and description
MembersNumber of members with avatar preview
StatusActive or Inactive
CreatedWhen the team was created
ActionsEdit, manage members, or delete

​
Filtering Teams

Use the toolbar to find specific teams:
  • Search — Filter by team name or description
  • Status Filter — Show All, Active only, or Inactive only

​
Creating Teams

1

Open Create Dialog

Click the Create Team button in the top right corner
2

Enter Team Details

Fill in the team information: - Name — Display name for the team (e.g., “Platform Engineering”) - Slug — Unique identifier, lowercase with hyphens (e.g., platform-engineering) - Description — Brief explanation of the team’s responsibility
3

Save the Team

Click Create to save your new team
The slug is auto-generated from the team name but can be customized. It’s used in URLs and integrations.

​
Slug Format

The slug must follow these rules:
  • Lowercase letters only
  • Numbers allowed
  • Hyphens for spaces
  • No special characters
Examples:
  • backend-api
  • customer-support-tier1
  • devops-infrastructure
The slug cannot be changed after creation. Choose a meaningful, permanent identifier.

​
Managing Team Members

​
Viewing Members

Team members are shown in the Members column with avatar previews:
  • Up to 4 avatars displayed
  • “+X” indicator shows additional members
  • Click the members cell to open the full member list

​
Adding Members

1

Open Members Dialog

Click the three-dot menu (⋮) and select Manage Members, or click directly on the members cell
2

Select User

Use the dropdown to find the user you want to add
3

Add to Team

Click the Add button to add them to the team
The member is added immediately and can start receiving notifications for team-assigned incidents.

​
Removing Members

1

Open Members Dialog

Click the three-dot menu and select Manage Members
2

Find the Member

Locate the member in the list
3

Remove

Click the X button next to their name
Removed members will no longer receive notifications for incidents assigned to this team.

​
Member Information

The members dialog shows:
  • Avatar — User’s profile picture or initials
  • Name — Full name
  • Email — Contact email address
  • Phone — Phone number (if configured)

​
Member Roles

Each team member can have one of two roles:
RoleDescription
LeadTeam leader with management responsibilities
MemberStandard team member
Member roles are informational and help identify team structure. Both roles receive the same notifications.

​
Editing Teams

To modify an existing team:
1

Find the Team

Locate the team in the list
2

Open Edit Dialog

Click the three-dot menu (⋮) and select Edit
3

Update Information

Modify the team name or description
4

Save Changes

Click Save to apply your modifications
The team slug cannot be changed after creation. If you need a different slug, create a new team and migrate members.

​
Deactivating vs. Deleting Teams

​
Deactivating Teams

Deactivate a team to temporarily disable it while preserving its configuration:
  1. Edit the team
  2. Set status to Inactive
  3. Save changes
Inactive teams:
  • Won’t appear in escalation target selections
  • Members remain associated
  • Can be reactivated at any time
  • Historical data preserved

​
Deleting Teams

Delete a team to permanently remove it:
1

Open Delete Dialog

Click the three-dot menu (⋮) and select Delete
2

Confirm Deletion

Read the warning and click Delete to confirm
Deleting a team removes all member associations and cannot be undone. Consider deactivating instead if you might need the team again.

​
Teams in Escalation Policies

Teams are powerful targets for escalation policies, allowing you to notify multiple responders at once.

​
Adding Teams to Escalations

When configuring an escalation policy:
  1. Add a new level or edit existing
  2. Select Team as the target type
  3. Choose the team from the dropdown
  4. Configure notification channels

​
Notification Behavior

When a team is notified through an escalation:

Parallel Mode

All team members are notified simultaneously. First responder handles the incident.

Sequential Mode

Team members are notified one by one until someone acknowledges.

​
Mixed Targets

Escalation levels can combine different target types:
  • Individual users
  • Teams
  • On-call schedules
This flexibility allows complex notification flows tailored to your organization.
Level 1 (0 min):
  • On-Call Schedule: “Primary On-Call”
Level 2 (5 min):
  • Team: “Backend Engineering”
  • Mode: Parallel
Level 3 (15 min):
  • User: “Engineering Manager”
  • Team: “Leadership”
This ensures the on-call person is notified first, then the entire team if no response, and finally leadership for critical situations.

​
Common Team Structures

Organize teams by area of expertise:
  • Backend Team — API and server-side services
  • Frontend Team — Web and mobile applications
  • Infrastructure Team — Cloud and DevOps
  • Database Team — Data storage and optimization
  • Security Team — Security incidents and compliance
Align teams with services they own:
  • Payments Team — Payment processing service
  • Auth Team — Authentication and authorization
  • Notifications Team — Email, SMS, push services
  • Search Team — Search and indexing service
Structure for customer support escalations:
  • Support Tier 1 — First-line support
  • Support Tier 2 — Technical escalation
  • Support Tier 3 — Engineering escalation
Global teams for follow-the-sun support:
  • EMEA Team — Europe, Middle East, Africa
  • APAC Team — Asia Pacific
  • Americas Team — North and South America

​
Best Practices

Each team should have a clear responsibility area. Avoid creating catch-all teams that include everyone—they become noise rather than signal.
Teams should be large enough to provide coverage but small enough that members feel ownership. 5-10 members is often ideal for on-call teams.
Team names should clearly indicate their purpose:Good: “Payment Processing Team”, “EU Customer Support”Avoid: “Team A”, “Engineers”, “Support”
Use the description field to explain:
  • What services/areas the team owns
  • When to escalate to this team
  • Team lead or contact person
Periodically review team membership:
  • Remove people who’ve left or changed roles
  • Add new team members promptly
  • Verify contact information is current
Don’t create teams in isolation. Plan how they’ll be used in escalation policies to ensure proper incident routing.

​
Troubleshooting

  1. Verify the team is set to Active
  2. Check that members have valid contact methods configured
  3. Confirm the team is properly added to the escalation policy
  4. Verify the escalation policy is assigned to the service
  1. Check if the team is set to Active (inactive teams don’t appear)
  2. Refresh the page to load latest teams
  3. Verify you have permission to view teams
  1. Verify the user exists in your organization
  2. Check if they’re already a member (they won’t appear in dropdown)
  3. Ensure you have write permission for teams
Each team slug must be unique within your organization. Choose a different slug or modify the existing team instead.
Check if the team is referenced in:
  • Active escalation policies
  • Incident assignments
Remove these references before deleting, or deactivate the team instead.

​
Teams vs. Groups

Teams and Groups serve different purposes in EasyAlert:
AspectTeamsGroups
PurposeIncident response and escalationsAccess control and permissions
Used ForOn-call, incident assignment, notificationsRole assignment, feature access
Found InEscalation policies, incidentsUser management, IAM
MembersResponders for specific servicesUsers needing similar permissions
Use Teams for operational structure (who responds to incidents) and Groups for access control (who can do what in the platform).