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Overview

The Analytics dashboard provides a comprehensive view of your incident management performance. Track key metrics like MTTA, MTTR, incident volume, and see who’s currently on-call—all in one place.

Real-time Metrics

Monitor current incident counts, response times, and escalation rates

Trend Analysis

Track performance trends over time with visual charts

On-Call Visibility

See who’s currently on-call across all teams

Flexible Date Ranges

Analyze data across 7, 14, 30, or 90 day periods

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Key Metrics

The dashboard displays five primary metrics at the top:
MetricDescription
Total IncidentsTotal incidents in the selected period, with open count
MTTAMean Time to Acknowledge - average time from trigger to acknowledgment
MTTRMean Time to Resolve - average time from trigger to resolution
Escalation RatePercentage of incidents that required escalation
On-Call TodayNumber of engineers currently on-call

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Understanding Trend Indicators

Each metric shows a trend indicator comparing to the previous period:
For response time metrics, lower is better:
  • 🟢 Green (↓) — Response times are improving
  • 🔴 Red (↑) — Response times are getting worse
  • ➖ Gray (−) — No significant change

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Incident Volume Chart

The stacked bar chart shows daily incident volume broken down by severity:
SeverityColorTypical Impact
CriticalRedComplete service outage
HighOrangeMajor functionality impaired
MediumYellowLimited impact
LowBlueMinimal impact
Use this chart to identify patterns like increased incidents on specific days or severity spikes that may indicate systemic issues.

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Severity Distribution

The donut chart shows the proportion of incidents by severity level. This helps you understand:
  • Overall incident profile — Are most incidents low severity, or dealing with many critical issues?
  • Severity trends — Compare distributions across different time periods
  • Resource allocation — High critical/high ratios may indicate need for more senior responders
The line chart tracks two key metrics over the last 6 months:
  • Incident Count (left axis) — Monthly incident volume
  • MTTR (right axis) — Average resolution time
This long-term view helps identify whether your incident response is improving over time or if seasonal patterns exist.

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What to Look For

  • Decreasing incident count over time
  • Decreasing MTTR with stable or increasing incidents
  • These indicate effective preventive measures and faster response
  • Rising incident count month over month
  • Increasing MTTR despite stable incidents
  • Spikes that correlate with deployments or changes
  • Recurring spikes at month-end (batch processing)
  • Holiday period changes (reduced staffing)
  • Quarterly patterns (traffic increases)

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Currently On-Call

The on-call section shows all engineers currently on-call, including:
  • Name — Engineer’s full name
  • Email — Contact email
  • Team — Associated team (if applicable)
This provides quick visibility into who’s available to respond to incidents right now.

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Using the Dashboard

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Changing Date Range

1

Open Date Selector

Click the calendar dropdown in the top right
2

Select Period

Choose from:
  • Last 7 days
  • Last 14 days
  • Last 30 days
  • Last 90 days
3

View Updated Data

All charts and metrics automatically refresh

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Refreshing Data

Click the refresh button (↻) next to the date selector to reload all data with the latest information.

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Best Practices

Check the analytics dashboard at least weekly during team standup or incident review meetings to track trends.
Establish target MTTA and MTTR values for your organization. Common targets:
  • MTTA: < 5 minutes
  • MTTR: < 1 hour for high severity
When you see spikes in the incident volume chart, drill down to understand the root cause.
Use different date ranges to compare performance: “Are we doing better this month than last month?”

Alert Analytics

Detailed alert metrics and heatmaps

Team Performance

Compare team response times

On-Call Analytics

Track on-call burden distribution