What is EasyContact?
EasyContact is a modern incident management platform that ensures the right people are notified when things go wrong. Connect your monitoring tools, define escalation workflows, and never miss a critical alert again.Quick Setup
Get up and running in minutes with our step-by-step guide
Integrations
Connect Prometheus, Grafana, Datadog, and more
On-Call Schedules
Build rotation schedules for 24/7 coverage
Escalation Policies
Define multi-level notification workflows
How It Works
EasyContact sits between your monitoring tools and your response team, ensuring alerts reach the right people through the right channels.Alert Triggered
Your monitoring tools (Zabbix, Prometheus, Grafana, Datadog, etc.) detect an issue and send an alert to EasyContact via webhook
Intelligent Processing
EasyContact evaluates alert rules to filter noise, then applies escalation routing to determine the right policy
Find On-Call Responder
The escalation policy checks who is currently on-call based on your schedules
Multi-Channel Notification
Responders are notified via their preferred channels: Call, SMS, Email, Push, or Webhooks (Slack/Teams)
Escalate if Needed
If no one acknowledges, EasyContact automatically escalates to the next level until someone responds
Supported Integrations
Connect your existing monitoring tools in minutes. EasyContact automatically detects the source type and extracts relevant fields.Core Capabilities
Alert Rules
Alert Rules
Filter, transform, and control incoming alerts before they become incidents.
- Suppress noise — Drop alerts from development or staging environments
- Normalize severity — Standardize severity levels across different tools
- Enrich alerts — Add tags for routing and categorization
- Transform fields — Modify alert properties before incident creation
Escalation Routing
Escalation Routing
Route incidents to specific escalation policies based on alert attributes.
- Match on any field — Severity, host, service, environment, custom tags
- Flexible conditions — 13 operators including regex, in, exists
- Priority-based — First matching rule wins
- Initial delay — Allow time for auto-resolution before escalating
On-Call Schedules
On-Call Schedules
Create rotation schedules to ensure 24/7 coverage with automatic handoffs.
- Daily or weekly rotations — Configurable handoff times
- Multiple layers — Primary, secondary, and specialized coverage
- Time restrictions — Business hours, nights, or weekends
- Temporary overrides — Handle vacations and shift swaps
Escalation Policies
Escalation Policies
Define multi-level escalation policies that notify the right people in sequence.
- Multiple levels — Escalate through teams until acknowledged
- Flexible targeting — Users, contacts, schedules, or teams
- Parallel or sequential — Notify all at once or one by one
- Automatic retries — Retry calls if not answered
- Repeat cycles — Keep escalating until resolved
Notification Channels
Reach your team through their preferred channels with smart notifications.Voice Call
Immediate attention for critical alerts
SMS
Quick notifications on the go
Detailed context and history
Push
Mobile app notifications
Webhooks
Slack, Teams, Discord
Getting Started
1
Create Your Account
Sign up at app.easycontact.ai and create your organization
2
Add Team Members
Invite your team and configure their contact methods and notification preferences
3
Set Up Integrations
Connect your monitoring tools using webhook URLs
4
Create Schedules
Build on-call rotations for your teams
5
Configure Escalation
Define escalation policies with multiple levels and notification channels
6
Go Live
Start receiving alerts and responding to incidents
Documentation Structure
Access Management
Manage users, roles, groups, and permissions
Management
Configure teams, schedules, and escalation policies
Configuration
Set up integrations, routing rules, and notification channels
Access Management
- Users — Add team members and contacts
- Roles — Define permission sets
- Groups — Organize users into groups
Management
- Teams — Create and manage teams
- Schedules — Set up on-call rotations
- Escalation Policies — Define notification workflows
Configuration
- Integrations — Connect monitoring tools
- Alert Rules — Filter and transform alerts
- Escalation Routing — Route to the right policy
- Settings — Configure webhook channels
Why Teams Choose EasyContact
Reduce MTTR
Get the right people notified faster with intelligent routing and escalation
Eliminate Noise
Filter out non-actionable alerts before they create alert fatigue
24/7 Coverage
Ensure someone is always on-call with flexible scheduling
Multi-Channel
Reach your team via call, SMS, email, push, or webhooks
Easy Integration
Connect your existing tools in minutes, not days
Full Visibility
Track incidents from alert to resolution with complete audit trails