> ## Documentation Index
> Fetch the complete documentation index at: https://docs.easyalert.io/llms.txt
> Use this file to discover all available pages before exploring further.
# Overview
> Monitor incident metrics, response times, and team performance at a glance
## Overview
The Analytics dashboard provides a comprehensive view of your incident management performance. Track key metrics like MTTA, MTTR, incident volume, and see who's currently on-callβall in one place.
Monitor current incident counts, response times, and escalation rates
Track performance trends over time with visual charts
See who's currently on-call across all teams
Analyze data across 7, 14, 30, or 90 day periods
***
## Key Metrics
The dashboard displays five primary metrics at the top:
| Metric | Description |
| ------------------- | ---------------------------------------------------------------------- |
| **Total Incidents** | Total incidents in the selected period, with open count |
| **MTTA** | Mean Time to Acknowledge - average time from trigger to acknowledgment |
| **MTTR** | Mean Time to Resolve - average time from trigger to resolution |
| **Escalation Rate** | Percentage of incidents that required escalation |
| **On-Call Today** | Number of engineers currently on-call |
### Understanding Trend Indicators
Each metric shows a trend indicator comparing to the previous period:
For response time metrics, **lower is better**:
* π’ **Green (β)** β Response times are improving
* π΄ **Red (β)** β Response times are getting worse
* β **Gray (β)** β No significant change
For incident counts and escalation rates:
* π’ **Green (β)** β Fewer incidents/escalations (positive)
* π **Amber (β)** β More incidents (requires attention)
* β **Gray (β)** β No significant change
***
## Incident Volume Chart
The stacked bar chart shows daily incident volume broken down by severity:
| Severity | Color | Typical Impact |
| ------------ | ------ | ---------------------------- |
| **Critical** | Red | Complete service outage |
| **High** | Orange | Major functionality impaired |
| **Medium** | Yellow | Limited impact |
| **Low** | Blue | Minimal impact |
Use this chart to identify patterns like increased incidents on specific days or severity spikes that may indicate systemic issues.
***
## Severity Distribution
The donut chart shows the proportion of incidents by severity level. This helps you understand:
* **Overall incident profile** β Are most incidents low severity, or dealing with many critical issues?
* **Severity trends** β Compare distributions across different time periods
* **Resource allocation** β High critical/high ratios may indicate need for more senior responders
***
## Monthly Trends
The line chart tracks two key metrics over the last 6 months:
* **Incident Count** (left axis) β Monthly incident volume
* **MTTR** (right axis) β Average resolution time
This long-term view helps identify whether your incident response is improving over time or if seasonal patterns exist.
### What to Look For
* Decreasing incident count over time
* Decreasing MTTR with stable or increasing incidents
* These indicate effective preventive measures and faster response
* Rising incident count month over month
* Increasing MTTR despite stable incidents
* Spikes that correlate with deployments or changes
* Recurring spikes at month-end (batch processing)
* Holiday period changes (reduced staffing)
* Quarterly patterns (traffic increases)
***
## Currently On-Call
The on-call section shows all engineers currently on-call, including:
* **Name** β Engineer's full name
* **Email** β Contact email
* **Team** β Associated team (if applicable)
This provides quick visibility into who's available to respond to incidents right now.
***
## Using the Dashboard
### Changing Date Range
Click the calendar dropdown in the top right
Choose from:
* Last 7 days
* Last 14 days
* Last 30 days
* Last 90 days
All charts and metrics automatically refresh
### Refreshing Data
Click the refresh button (β») next to the date selector to reload all data with the latest information.
***
## Best Practices
Check the analytics dashboard at least weekly during team standup or incident review meetings to track trends.
Establish target MTTA and MTTR values for your organization. Common targets:
* MTTA: \< 5 minutes
* MTTR: \< 1 hour for high severity
When you see spikes in the incident volume chart, drill down to understand the root cause.
Use different date ranges to compare performance: "Are we doing better this month than last month?"
***
## Related Pages
Detailed alert metrics and heatmaps
Compare team response times
Track on-call burden distribution